Last Updated 15 June, 2018
Red Arc is committed to protecting your privacy, and that includes protecting the privacy of any data you share with us. This policy sets out what data we collect, what we do with your data, when and how we store your data, and what you can do if you have questions or wish to exercise rights you have with respect to your data.
1.1 Red Arc collects information under the direction of our customers, and has no direct relationship with the individuals whose personal data it processes on behalf of such customers. When we provide services to our customers, in some instances we process personal information about their constituents (“Constituent Information”) on their behalf. In these situations, it is our customers rather than we who decide the reasons for which the Constituent Information will be processed.
1.2 If you are a constituent of one of our customers and would no longer like to be contacted by one of our customers that use our service or for details of how the Constituent Information will be used and protected, and details of how to access or correct the information, please refer to the privacy statement of the Red Arc customer to which you submitted your personal information. We may transfer personal information to companies that help us provide our service. Transfers to subsequent third parties are covered by the service agreements with our customers.
1.3 Red Arc acknowledges that you have the right to access your personal information. An individual who seeks access, or who seeks to correct, amend, or delete data should directly query Red Arc’s customer. If requested to remove data, we will respond within the applicable legal timeframe.
1.4 We will retain personal data we process on behalf of our customers for as long as needed to provide services to our customers at their instruction. Red Arc may also retain this personal information as necessary to comply with our legal obligations, resolve disputes, and enforce our agreements.
2.1 Red Arc respects your right to privacy and is committed to safeguarding the privacy of our customers and website visitors. This policy sets out how we collect and treat your personal information.
2.2 We adhere to the Australian Privacy Principles contained in the Privacy Act 1988 (Cth) and to the extent applicable, the EU General Data Protection Regulation (GDPR).
2.3 “Personal information” is information we hold which is identifiable as being about you. This includes information such as your name, email address, identification number, or any other type of information that can reasonably identify an individual, either directly or indirectly.
2.4 You may contact us in writing at 4 Wattlebird Place, Glenwood, New South Wales, 2768 for further information about this Privacy Policy.
3.1 Red Arc will, from time to time, receive and store personal information you submit to our website, provided to us directly or given to us in other forms.
3.2 You may provide basic information such as your name, phone number, address and email address to enable us to send you information, provide updates and process your product or service order.
3.3 We may collect additional information at other times, including but not limited to, when you provide feedback, when you provide information about your personal or business affairs, change your content or email preference, respond to surveys and/or promotions, provide financial or credit card information, or communicate with our customer support.
3.4 Additionally, we may also collect any other information you provide while interacting with us.
4.1 Red Arc collects personal information from you in a variety of ways, including when you interact with us electronically or in person, when you access our website and when we engage in business activities with you. We may receive personal information from third parties. If we do, we will protect it as set out in this Privacy Policy.
4.2 By providing us with personal information, you consent to the supply of that information subject to the terms of this Privacy Policy.
5.1 Red Arc may use personal information collected from you to provide you with information about our products or services. We may also make you aware of new and additional products, services and opportunities available to you.
5.2 Red Arc will use personal information only for the purposes that you consent to. This may include to: